FAQ

Orders and Shipping

What is the shipping fee?

(The contiguous United States)

  • Free shipping for orders $30 and over
  • $4.99 for orders up to $29.99

(Non-contiguous United States)

  • $14.99 for orders $30 and over
  • $6.99 for orders up to $29.99
When will my order ship?

Normally, we ship the product within 1-2 business days after receiving the order. Orders placed on weekends or holidays will be processed on the following business day.
Do you offer international shipping?

Currently, we ship only within the United States.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Products purchased by the yard are cut to order and therefore cannot be returned. To start a return, you can contact us from contact form. 

Return shipping costs for returns due to the buyer's reason will be covered by the customer. The return shipping cost will be deducted from your refund.
What should I do if my tracking information shows that my item has been delivered, but I cannot locate it?

First, please make sure that the address you provided when placing your order is correct. And then, please check with family members, roommates and neighbors to see if they have received any packages for you.

If the package is still missing, please contact us from contact form. We will work with you to file a claim with the shipping company. However, if the shipping company concludes that the item has been delivered, we cannot issue a refund or send a replacement item.
Can I track my order?

Yes, a tracking number will be included in the email sent to you when the product is shipped.
Are there any international taxes or duties that I have to pay?

No, as the products have already been imported, there are no customs duties or other fees that you need to pay.

General

What is Musou Black USA?

Musou Black USA is the official US distributor for The Black Market, a brand specializing in black products operated by KOYO Orient Japan Co., Ltd.

The products have already been imported, and customer orders are shipped from within the U.S.

Therefore, there is no obligation for customers to pay customs duties, and delivery can be made in a short period.
Who operates Musou Black USA?

Musou Black USA is operated by Hamana Trading Inc., a U.S. corporation that specializes in importing and selling Japanese products.